Btd99's Privacy Policy — Our Commitment to Protecting Your Data

1. Introduction

Btd99 (https://btd99.org) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting our members' privacy is not just a legal obligation — it is a core ethical commitment. This Privacy Policy ("Policy") ensures full transparency between btd99 and all its members ("you") regarding how information is collected, used, and protected.

This Policy applies to the btd99 website, mobile platform, and all associated services. It comes into effect whenever you register on btd99, make a deposit, or participate in any game. We are committed to handling every piece of information you provide with care, using it solely for the purposes described in this Policy.

2. Information We Collect

Btd99 collects three types of information: data you provide directly, data collected automatically, and data related to payment processing.

Type of Data	What is collected	When collected
Identity Information	Name, date of birth, national ID number	During Registration & KYC Verification
Contact Information	Mobile number, email address	At Registration
Payment Information	Mobile banking number, transaction history	During Deposits & Withdrawals
Device Information	IP address, browser type, operating system	At Every Login
Gaming Activity	Gaming history, bet amounts, win/loss records	During Gameplay
Cookie data	Session data, preferences, browsing behavior	During website visits

3. How We Use Your Information

Btd99 uses your information only for defined purposes. We never use your data for anything unnecessary, and your prior consent will always be obtained before any use outside the scope of this Policy.

• Account management: To verify your registration, secure your login, and protect your account.
• Payment Processing: To process deposits, handle withdrawals, and verify transactions.
• KYC & compliance: To verify identity and comply with Anti-Money Laundering (AML) guidelines.
• Customer Support: To resolve your complaints, answer your questions, and provide support.
• Promotions & Bonuses: To send you relevant offers and promotions (you can opt out at any time).
• Platform Development: To enhance the gaming experience and develop new features.
• Security Monitoring: To detect fraud, cyberattacks, and suspicious activity.

4. Data Retention Period

Btd99 retains your data for as long as your account remains active or as needed to provide our services. However, specific retention periods apply to different types of information:

• Account & identity information: At least 5 years after account closure — as required by law.
• Financial transaction records: 7 years — to comply with financial regulations.
• Gaming Activity Log: 3 years — for dispute resolution purposes.
• Cookie & session data: 90 days to 1 year.

Once the retention period expires, your data is securely deleted or anonymized so it can no longer be used to identify you.

5. Sharing Information with Third Parties

Btd99 never sells or rents your personal data. However, limited sharing may occur in the following circumstances:

• Payment Processors: Payment gateways like Mobile Banking and Nagad receive only the minimum information required to process transactions. They operate under their own privacy policies.
• Technology Service Providers: Trusted technology partners providing server hosting, cloud storage, and cybersecurity services may have limited access to data.
• Game Provider: Third-party game studios only receive the data necessary to run the games — no personally identifiable information is shared.
• Legal authorities: Information may be disclosed in compliance with court orders or government investigations.

6. Cookies & Tracking Technologies

Btd99 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser. btd99 uses three types of cookies:

• Essential cookies: Required to maintain login sessions and core functionality — these cannot be disabled.
• Functional cookies: To remember your language, theme, and preferences — optional.
• Analytics Cookies: To understand website traffic and user behavior — you can turn this off.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may reduce the website's functionality.

7. Your Privacy Rights

Every btd99 member has the following rights over their personal data:

• Right to Access Your Data: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request to restrict the use of your data for specific purposes.
• Data Portability: The right to receive a copy of your data in a readable format.
• Right to object: You may object to marketing communications or specific data processing activities.

To exercise any of these rights, email [email protected] or contact us via Live Chat. We will respond to your request within 30 business days.

8. Data Security Measures

Btd99 maintains industry-leading security measures to protect your information:

• Across all data transmissions TLS 1.3 / 256-bit SSL encryption।
• Password bcrypt hashingStored via — never in plain text.
• For detecting suspicious login activity Two-Factor Authentication (2FA) Benefit.
• On the server Firewall & Intrusion Detection System (IDS) Active.
• Regular Third-Party Security Audits & Penetration Testing।
• At Data Centers 24/7 Physical Security and access controls.

That said, no data transmission over the internet is 100% secure. While we apply the highest level of protection, we also recommend staying vigilant — use a strong password and never share your account details with anyone.

9. Protection of Minors' Data

Btd99 strictly prohibits account registration and data collection for anyone under 18. Age is verified at the time of registration, and date of birth is re-confirmed through the KYC process in any cases of doubt.

If we become aware that personal data of a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

10. Changes to Privacy Policy

Btd99 may update this Privacy Policy as needed. When changes are made, the following steps will be taken:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• A banner notice will be posted on the website at least 7 days before any changes take effect.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you disagree with any changes, please reach out to our support team.

11. Contact Us

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact the btd99 support team. Our dedicated privacy team will review your request with the utmost care.

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the website.
• Response Time: Initial response within 24 hours, full resolution within 30 business days.
• Language: Bengali support is available 24/7, 7 days a week.